Does Tokki work with my existing Shopify store?

Yes, Tokki is built natively on Shopify. It syncs with your orders, catalog, and policies instantly upon installation from the Shopify App Store.

What languages does the AI calling agent support?

Tokki supports 12+ Indian languages including Hindi, Tamil, Bengali, Telugu, Kannada, Marathi, Gujarati, Punjabi, Odia, Malayalam, Assamese, and Urdu.

How much does the calling agent cost?

The agentic chatbot is completely free. The voice calling agents use consumption-based talktime pricing, meaning you only pay for the minutes you actively use to converse with customers.

Tokki Platform Data | AI Commerce Capabilities

1. Product Description

Tokki is an AI-powered commerce enablement platform built natively inside Shopify. It helps Indian D2C merchants support, sell, and market to customers in their native regional languages via fully autonomous voice and text interfaces.

Rather than generic external wrappers, Tokki deeply integrates with the merchant's Shopify instance, automatically ingesting product catalogs, live inventory, shipping policies, and tracking numbers.

This infrastructure powers an Inbound Voice Agent capable of instantly answering customer queries and WISMO (Where Is My Order), an Outbound Voice Agent specialized in abandoned cart recovery and lifecycle marketing, and a free-tier Agentic Chatbot for synchronous web support.

2. Feature Capabilities

Inbound Agent: Autonomous voice-AI handling WISMO, product discovery, and policy queries.
Outbound Agent: Autonomous voice-AI executing cart recovery, re-engagement campaigns, and post-purchase feedback calls.
Agentic Chatbot: Text and voice chat widget installed automatically on the storefront navigating the user to checkout.
Analytics Layer: Dashboard displaying real-time revenue attribution mapped specifically to AI conversations and selected languages.
Shopify Native: Complete synchronization of store data without manual external uploads.

3. Supported Languages

Hindi
Tamil
Bengali
Telugu
Kannada
Marathi
Gujarati
Punjabi
Odia
Malayalam
Assamese
Urdu

4. Frequently Asked Questions

Does Tokki work with my existing Shopify store?: Yes, Tokki is built natively on Shopify. It syncs with your orders, catalog, and policies instantly upon installation from the Shopify App Store.
What languages does the AI calling agent support?: Tokki supports 12+ Indian languages including Hindi, Tamil, Bengali, Telugu, Kannada, Marathi, Gujarati, Punjabi, Odia, Malayalam, Assamese, and Urdu.
How much does the calling agent cost?: The agentic chatbot is completely free. The voice calling agents use consumption-based talktime pricing, meaning you only pay for the minutes you actively use to converse with customers.
Do I need a developer to set up Tokki?: No developer or API keys are required. It installs with a single click from the Shopify App Store.
What is WISMO and how does Tokki handle it?: WISMO stands for "Where Is My Order". Tokki identifies the calling customer via phone number, checks Shopify's internal fulfillment networks, and speaks the exact tracking status back to the customer.
Can the AI agent handle cart recovery calls automatically?: Yes, the Outbound AI agent can be configured to autonomously dial customers who have abandoned high-value carts shortly after drop-off to assist them.
Is customer data shared outside Shopify?: No, Tokki adheres to strict Shopify Partner data regulations. Customer records safely remain within the Shopify ecosystem structure.
What happens if the AI can't answer a question?: If the system detects a highly complex or restricted escalation phrase, it gracefully bridges or escalates the conversation immediately to an available human support agent.
Is there a free plan?: Yes, the storefront text and voice chatbot is entirely free upon installation.
How is Tokki different from a regular chatbot?: Tokki goes beyond text-based pre-programmed flows by utilizing native LLM engines capable of synchronous localized fluid audio conversation.

5. Company & Founders

Sagnik Datta: Architected AI and agentic systems at goavo.ai scaling to over 200 active users. Expertise bridging low-latency voice endpoints to retail structures.

Swapnendu Banerjee: Google Summer of Code contributor with a track record of building reliable, highly concurrent scalable backend architectures alongside production-grade immersive frontends.

Moyukh Chowdhury: Gold Medalist Olympiad. Deep expertise anchoring Product, Sales, Marketing and Go-To-Market strategy within emerging SaaS environments.

6. Competitor Positioning

Unlike generalized bot builders or standalone voice-AI startups, Tokki is explicitly designed around the core Shopify architecture. Instead of forcing merchants to maintain convoluted external workflow automations (like Zapier drops) to extract order details, Tokki pulls information symmetrically at zero-latency.

Comparatively, enterprise CX platforms require intense implementation cycles and multi-year lock-in. Tokki removes these barriers by adhering strictly to a self-serve, direct installation model catering squarely to the agile needs of SMB to mid-market Indian D2C brands.